By Jeremy Holt; Jeremy Newton; Sarah Ellacott; Andrew Katz; Jean Morgan; All authors
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Extra info for A Manager's Guide to IT Law
Termination. It is important for the client to look at the termination clauses of the contract offered by the supplier. The client will want to know how much notice they have to give to end the maintenance contract. This is often three or six months. g. five years). Contracts for software development Most software will need to be customized for the client by the supplier. However this is really only a tinkering with the main programs. In certain circumstances, it may be necessary for the client to commission new software because there is no existing software that meets the client’s needs.
E. it may be the schedule that stipulates how well the services have to be provided and what happens if the supplier does not provide this. What form should a service level agreement take? At its weakest, an SLA may be a simple oral understanding, documented by an exchange of letters. The best form is a formal legal agreement with the technical procedures and specifications annexed as separate schedules. What happens if the terms of a service level agreement are broken? If the breach is fundamental, the party not in breach will be entitled to terminate the agreement and sue for the loss suffered as a result of the breach.
One major corporation saw its share price fall in 2001 when it admitted that its computer systems had become ‘dated’ and were in need of complete overhaul. In less extreme cases, disputes arise which monopolize managers’ attention for far too long, and may result in long and expensive court cases with no winner. Some recent examples include: ● A new computer system that does not do what the supplier said it would. ● An ecommerce website that crashes when more than six people access it. ● A software package that is still not in production three years after it was purchased.
A Manager's Guide to IT Law by Jeremy Holt; Jeremy Newton; Sarah Ellacott; Andrew Katz; Jean Morgan; All authors
Categories: Project Management